Learn about our policies
Browse in confidence. Hutchison-t operates copyright, privacy, disclosure and cookie policies that you can review below.
Unless stated otherwise, the copyright and other intellectual property rights in all text, images, video, graphics, sound, and other material on this website are owned by Hutchison Technologies Ltd, and may not be reproduced without prior written consent. Product names listed on this website are trademarks or registered trademarks of their respective owners.
Customer information held by Hutchison Technologies Ltd is only disclosed for the purposes of completing any transaction or service that we have been contracted to complete on your behalf. Information will never be disclosed for any reason other than the purpose stated to the customer at the time of collection, unless consent is given by the customer or by legal obligation.
This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of Hutchison Technologies Ltd. This will detail the way this website processes, stores and protects user data and information.
Hutchison Technologies take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
What are cookies?
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies. You do this through your browser settings. Since every browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies.
The types of cookies Hutchison Technologies use are:
- Analytical/Performance Cookies
- Strictly Necessary Cookies
- Functionality Cookies
Strictly Necessary Cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
These allow us to recognise and count the number of visitors to the website and to see how visitors move around it when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests. We may also use or allow third parties to serve cookies on our site that fall into one or more of the four categories above. For example, like many companies, we use Google Analytics and Google Tag Manager to help us monitor our website traffic. We may also use third party cookies to help us with market research and to help us to improve site functionality.
We may also use or allow third parties to serve cookies on our site that fall into one or more of the four categories above. For example, like many companies, we use Google Analytics and Google Tag Manager to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, and to help us to improve site functionality.
Note: You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site
You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.
We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679. Further, by providing telephone and email details, you consent to Hutchison Technologies contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at firstname.lastname@example.org
Newsletter / Product Information
What personal data do we collect?
When you subscribe to our newsletter, we ask you for your name and your email address.
Why do we collect this information?
We will use your information to send you our newsletter or occasional marketing material, which contains information about our products and often includes special offers.
We ask for your consent to do this, and we will only send you our newsletter or marketing material for as long as you continue to consent.
What do we do with your information?
Your information is stored in our database and is not shared with any third parties. It is not sent outside of the UK. We will not use the information to make any automated decisions that might affect you.
How do we collect information?
Hutchison Technologies collects information from you through cookies as identified within this policy. In addition, when you fill out a form, enter information on our site or communicate with us via email or telephone, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing enquiry forms. All this information requires a direct action by you at that time in order for us to receive it.
How long do we keep your data for?
Hutchison Technologies will not retain your personal information longer than necessary. We will hold onto the information you provided as needed to be able to provide our services to you, or in the case of any contact you may have with our Customer Service Team, for as long as is necessary to provide support-related reporting and trend analysis only. This includes any web chat or any online enquiry or request for information.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required.
Marketing & Customer Service
Hutchison Technologies use a GDPR compliant third-party web solution to assist in providing consent-driven Marketing Information. This service is provided through MailChimp GDPR compliance. Details can be accessed through:
Hutchison Technologies also use a third-party provider for the provision of Hutchison Technologies Live Chat functionality. This enables the enhancement of communication between our customers and ourselves, and to provide real time solutions to your needs and requirements. For further information please refer to https://www.zendesk.co.uk/company/customers-partners/eu-data-protection
Personal information collected on this site may be shared between Hutchison Technologies’ subdivisions. Our subdivisions include Hutchison Technologies Audio Visual, Hutchison Technologies Feature & FX Lighting, Hutchison Technologies Smart ID, Hutchison Technologies Access Control, and Hutchison Technologies Voice & Data. Information will only be used for the purposes of communications regarding the services you have expressed an interest in and our related services.
Choosing how we use your data
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that is in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted to Hutchison Technologies by contacting our compliance team on email@example.com
Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
You can also contact us by the same method in order to request a change, correction, or deletion of your personal identifiable information held by Hutchison Technologies
You can request a readable copy of the personal identifiable information we hold on you at any time. To do this, please contact us by:
Telephone: +44 (0) 333 240 7369
Or write to us at:
The Compliance Department
Hutchison Technologies Ltd.
1 Harrison Road
Our CCTV Policy
In its everyday business operations Hutchison Technologies collects and stores records of CCTV recordings at its premises at 15 Luna Place, Dundee Technology Park, Dundee, DD2 1TP and at Innovation Centre, 1 Harrison Road, Dundee, DD2 3SN.
It is important that these records are protected from loss, destruction, falsification, unauthorised access and unauthorised release and a range of controls are used to ensure this, including backups, access control and encryption.
Hutchison Technologies also has a responsibility to ensure that it complies with all relevant legal, regulatory and contractual requirements in the collection, storage, retrieval and destruction of records. Of particular relevance is the European Union General Data Protection Regulation (GDPR) and its requirements concerning the storage and processing of personal data.
This control applies to all systems, people and processes that constitute the organisation’s information systems, including board members, directors, employees, suppliers and other third parties who have access to Hutchison Technologies systems.
The following documents are relevant to this policy:
Data Protection Impact Assessment Process
This policy begins by establishing the main principles that must be adopted when considering CCTV recording and retention of data.
Purposes of CCTV
The CCTV system is operated on Hutchison Technologies premises for the safety and security of the people we support, our staff, buildings, information located or stored on the premises, and assets.
The CCTV system may be used to investigate security incidents in order to secure evidence, should such incidents occur.
The CCTV system will not be used for any other purpose than stated above e.g. this is not used to monitor staff work or attendance.
Roles and Responsibilities
The CCTV system is operated and maintained internally, and access is restricted to authorised personnel.
Description and siting of Cameras
The CCTV is an Axis and HiK vision network camera.
All Cameras operated over a 24-hour period 7 days per week.
CCTV equipment is sited in such a way that it only monitors those areas intended.
If it is not possible to restrict coverage the owner of a property or space will be informed.
In is essential that CCTV recording in use signs are displayed and are clearly visible to staff and the public.
The signage contains the following information:
- Company Contact Details
- Identification of Hutchison Technologies as those responsible for the surveillance
- Purpose of the Surveillance
- Image of a camera
Retention of Information and processing
Images are not retained for longer than is considered necessary for the purposes they were processed. There for unless the images are required for evidence in criminal proceedings they will not be retained beyond a maximum of 31 days.
Access to Images
Only in exceptional circumstances may images be disclosed to those carrying out a formal internal investigation or disciplinary procedure, where it can reasonably be expected that the disclosure of the images may help the investigation or prosecution of a sufficiently serious disciplinary offence or a criminal offence.
Data Subject Access Request
Under the GDPR, an individual has the right to view any personal information held about them by Hutchison Technologies. Contact should be made through the details below where you will be asked to complete an access request form.
Telephone: +44 (0) 1382 835000
Or write to us at:
The Compliance Department
Hutchison Technologies Ltd.
1 Harrison Road
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. Please check this website for updates.
Last Version Update – April 2018
Engineering the experience with Hutchison-t